Description based on Specified Commercial Transactions Law
🚚 Shipping Information
- 📦 Shipped via Japan Post or Yamato Transport
- 💴 Domestic shipping: Flat rate of ¥500 (tax included) nationwide (¥1,500 for Okinawa and remote islands)
- 🎁 Free shipping on orders of ¥15,000 or more
- 🗓 Dispatch times and available destinations are listed in the Shopping Guide
- 🌏 International shipping fees vary depending on country and package weight (automatically calculated at checkout)
- 👕 Items may arrive with fold lines due to packaging for shipment
🔄 Refunds, Returns, Exchanges & Order Cancellations
- ✅ Returns accepted only for defective items or incorrect orders
- 🏠 Domestic customers: Please contact us within 3 calendar days of delivery, counting the delivery date as day 1
- ✈️ International customers: Please contact us within 3 calendar days of delivery, counting the delivery date as day 1
- 📮 For exchanges, please prepay the return shipping. Once we receive the returned item, we will send the replacement with the shipping charge payable on delivery.
- 💡 Shipping costs for defective or incorrect items will be covered by us
- ⏳ Order cancellations are accepted within 24 hours after payment
- 🏦 Refunds may be issued via bank transfer (cash registered mail is not available)
- 📜 Japan’s statutory cooling-off system does not apply to online purchases
⚠️ Notes Regarding Returns & Exchanges
- 📏 Apparel measurements may vary by approximately ±2–3cm
- 🎨 Differences in color appearance caused by display settings are not eligible for return
- 🚫 We do not accept returns because of shipping delays or because an item did not arrive in time for a planned occasion. However, if dispatch is expected to take more than 45 business days from the order date (excluding weekends and Japanese public holidays), you may cancel the affected item before it ships
The following items are also not eligible for return or exchange:
- ⏱ Requests received after the 3-calendar-day contact deadline, counting the delivery date as day 1
- 📆 More than 10 days passed after contacting us
- 👃 Items with odors, signs of wear, or missing tags/accessories
- 🧥 Used or damaged items
- 📉 Items showing obvious signs of use
- 💸 SALE items
📦 Reshipment & Storage Policy
- 🏠 If a package is returned because of an incorrect address or an unsuccessful delivery, the shipping charge for redelivery is payable on receipt.
- 📆 Storage period: 30 days from the return date
- 💰 After the storage period expires, 40% of the product price will be deducted as a handling fee from any refund
- 🚫 Reshipment is unavailable after the storage period has expired
- 📭 Unauthorized returns are not eligible for reshipment or refund
💳 Payment Methods
- 💳 Credit Cards (Visa / Mastercard / American Express / JCB / Diners Club)
- 🛍 Shop Pay (No need to re-enter details for future purchases)
- 📅 Paidy (Buy now, pay next month) *Account registration required
- 💲 PayPal
- 🍎 Apple Pay / 🤖 Google Pay
- 💰 PayPay (Online Payment)
- 🏪 Convenience Store Payment (7-Eleven / Lawson / FamilyMart, etc.)
- 🏦 Bank Transfer (Payment deadline: within 1 week after placing the order)
- 🛒 Various other payment methods available at checkout
🏢 Seller Information
GLEAM UNIQUE Co., Ltd.
Representative: Yuichi Kuga
Address: 2-4-20-108 Sakado, Takatsu-ku, Kawasaki-shi, Kanagawa 213-0012, Japan
Business Hours: 10:00–18:00 JST (Closed on weekends and Japanese public holidays)
📞 Phone: +81-44-850-5525 (Telephone support is currently unavailable)
📧 contact@londaonline.store
💬 LINE: @londa.com