Description based on Specified Commercial Transactions Law
🚚 Shipping Information
- 📦 Shipped via Japan Post or Yamato Transport
- 💴 Domestic shipping: Flat rate of ¥500 (tax included) nationwide (¥1,500 for Okinawa and remote islands)
- 🎁 Free shipping on orders over ¥15,000
- 🗓 Estimated delivery times and available shipping countries are listed in the “Shopping Guide”
- 🌏 International shipping fees vary depending on country and package weight (automatically calculated at checkout)
- 👕 Items may arrive with fold lines due to packaging for shipment
🔄 Refunds, Returns, Exchanges & Order Cancellations
- ✅ Returns accepted only for defective items or incorrect orders
- 🏠 Domestic customers: Please contact us within 7 days from the shipping date
- ✈️ International customers: Please contact us within 3 days from the delivery date
- 📮 For exchanges: Customers must return the item with prepaid shipping → Replacement will be shipped cash on delivery after arrival
- 💡 Shipping costs for defective or incorrect items will be covered by us
- ⏳ Order cancellations are accepted within 24 hours after payment
- 🏦 Refunds may be issued via bank transfer (cash registered mail is not available)
- 📜 Cooling-off regulations do not apply
⚠️ Notes Regarding Returns & Exchanges
- 📏 Apparel measurements may vary by approximately ±2–3cm
- 🎨 Differences in color appearance caused by display settings are not eligible for return
- 🚫 Delayed delivery or items not arriving by a planned wearing date are not eligible for return
The following items are also not eligible for return or exchange:
- ⏱ Contact made more than 7 days after shipping notification
- 📆 More than 10 days passed after contacting us
- 👃 Items with odors, signs of wear, or missing tags/accessories
- 🧥 Used or damaged items
- 📉 Items showing obvious signs of use
- 💸 SALE items
📦 Reshipment & Storage Policy
- 🏠 If a package is returned due to an incorrect address or absence, reshipment will be sent cash on delivery
- 📆 Storage period: 30 days from the return date
- 💰 After the storage period expires, 40% of the product price will be deducted as a handling fee from any refund
- 🚫 Reshipment is unavailable after the storage period has expired
- 📭 Unauthorized returns are not eligible for reshipment or refund
💳 Payment Methods
- 💳 Credit Cards (VISA / Master / AMEX / JCB / DINERS)
- 🛍 Shop Pay (No need to re-enter details for future purchases)
- 📅 Paidy (Buy now, pay next month) *Account registration required
- 💲 PayPal
- 🍎 Apple Pay / 🤖 Google Pay
- 💰 PayPay (Online Payment)
- 🏪 Convenience Store Payment (7-Eleven / Lawson / FamilyMart, etc.)
- 🏦 Bank Transfer (Payment deadline: within 1 week after placing the order)
- 🛒 Various other payment methods available at checkout
🏢 Seller Information
GLEAM UNIQUE Co., Ltd.
Representative: Yuichi Kuga
Address: 2-4-20-108 Sakado, Takatsu-ku, Kawasaki-shi, Kanagawa 213-0012, Japan
Business Hours: 10:00–18:00 (Closed on weekends and public holidays)
📞 Phone: +81-44-850-5525 (Telephone support is currently unavailable)
📧 contact@londaonline.store
💬 LINE: @londa.com