shopping guide

[Shipping within Japan]

・It will be shipped mainly by Japan Post and Yamato Transport.

・Shipping fee is ¥500 (¥1,500 for Okinawa and remote islands)
Free for purchases over ¥15,000

・There will be no charges such as customs fees or duties when receiving the product.(For domestic shipments)

・Products will be shipped folded, so there may be folding wrinkles.Thank you for your understanding

・When purchasing multiple items, delivery times vary depending on the product, so it may not be possible to bundle them together.Thank you for your understanding
If you would like to bundle it, please enter it in the notes section at the time of purchase, or contact us from Contact Us.

[Shipping costs outside Japan]

・It will be shipped by Japan Post (EMS/International e-Packet) (Supported shipping methods vary by region) (Varies)
Shipping charges will be automatically calculated during the checkout process based on the weight of the product.

[Countries and regions where shipping is possible]

・Australia, Austria, Brazil, Belgium, Canada, China, Czech, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom, USA , Vietnam

【Shipping method】

・Delivery details/Delivery time
　You can check it here.

※Delivery details/delivery times are estimates only. Not necessarily accurate. Please understand that there may be some errors.

※【3.Select the prefecture from which the item is sent】 Please select 【Kanagawa】 for this option.

[About shipping]

・There are regular shipping products and same-day shipping products, and the number of days until shipping is different for each.

・For shipments outside of Japan, the amount you will pay for the product will be the product's sales price displayed on the site plus shipping and handling charges.Taxes such as customs duties, excise taxes, and value added taxes may apply based on the laws of the buyer's country or region of residence.

(Same-day shipping products)
Same-day shipping products will be shipped within 1 to 2 business days after ordering (excluding Saturdays, Sundays, and holidays) (Parts of Okinawa and remote islands will be shipped from (About 3-6 days)

(Standard shipping products)
Shipped within 14-45 business days from order (excluding Saturdays, Sundays, and holidays)

/ Same day Please note that if you place an order for shipped items and regular shipped items at the same time, the delivery time will be the same as the regular shipped items.(We cannot accept individual deliveries within the same order number)

・Please note that we are unable to accommodate requests for specific dates and times.

・Please note that depending on the product, the delivery date may be earlier or later than the scheduled date.(If more than 45 days have passed, you can cancel your order)

- As soon as the product arrives, we will ship it the same day, so please wait for a while.

[How to check delivery status within Japan]

・Ordered items will be mainly shipped by Japan Post or Yamato Transport.To check the delivery status of your package, please have your delivery slip number (10-12 digits) ready and check it on the Japan Post/Yamato Transport website below. The delivery document number (10-12 digits) is listed in the "Shipping Completed" email sent on the shipping day.

■Postal tracking service
You can check here

■Yamato Transport tracking service
You can check here

[How to check delivery status outside Japan]

If you choose to ship by EMS, you can check the delivery status of your package. MasuPlease have your delivery slip number ready and check it on the Japan Post EMS website below.

■EMS tracking service
You can check here

[Order confirmation email/Shipping completion email]

・Order confirmation email and product shipping completion email will be sent from the domain "@londaonline.store" It will be sentPlease set your domain so that you can receive emails.
Also, we always respond to inquiries from the same email address within 1-2 business days.
If you do not receive an email from us, please contact us via chat or LINE.

Click here to add LINE

・If you place multiple orders in a short period of time, there is a possibility of a mistake in your order, so we will ask you to confirm that there is no mistake in your order details. We may contact you by emailAt that time, if your settings are such that you do not receive our domain, we will confirm your order as is.

[About unknown address/product storage/product price]

・Products shipped due to incorrect input of customer information, unknown address, no communication, etc. are returned to us. If the item is returned to you, or if you are unable to receive it due to your absence, we will ship the item to you by cash on delivery.The storage period until resending is 30 days from the date the product is returned to us.Additionally, we are not responsible for any troubles caused by incorrect input of customer information.

・For refunds after the storage period has passed, a damage fee (40% of the product price) will be charged as packaging material costs and cancellation fees.
(Products cannot be shipped or reshipped after the storage period has passed)

・If the product is returned without contacting us, we will not be able to resend or refund.

・We will not contact you by phone.

・The displayed price is always subject to change depending on purchasing conditions, etc.We do not provide any compensation or discounts due to price changes after your order is confirmed.Please note that even if the price increases, we will not charge you any additional fees.

[About returns, exchanges, and order cancellations]

・Returns are only accepted if the delivered product is different from the ordered product or is defective. Let me do it

・To cancel your order, please contact us within 24 hours after payment.We cannot cancel orders after 24 hours have passed.

・If you would like to return or exchange an item, please contact us within 3 days including the date of delivery, including your order number, name, product number, and reason for exchange.

・If you wish to exchange the product, please return the product prepaid.Once we receive the product, we will send you a replacement product by cash on delivery.

・It may take approximately 2 to 4 weeks for replacement items to be shipped.

・Delivery may take more than 4 weeks due to unexpected delays due to circumstances at overseas factories or customs clearance procedures.please note that

・If the replacement product is discontinued by the manufacturer or is out of stock, we will refund your money via bank transfer.

・Size can only be exchanged once.

・We do not accept exchanges or returns for products sold in one size.

*Special returns (e.g., you ordered multiple items of the same product by mistake) If the return is due to customer reasons, you will be charged a packaging fee, round-trip shipping fee, payment fee (3.6% of the product price), and a refund. You will be responsible for the transfer fees etc. depending on the content and situation.
Packaging fee...10% of the product price per item (500 yen flat rate for items under 5000 yen)

・In the case of defective or incorrectly delivered items, we will pay the return shipping fee.

[About initial defects]

・If you would like to exchange an initial defective product, please contact us by [order number]・[name]・[product number]・[Attach a photo of the defective part] and contact us via Contact us within 3 days including the date of arrival of the product

[If you receive an incorrect delivery or a product that is different from the size or color you ordered]

・Please contact us via Inquiry with your order number, name, product number, and attached photo of the product within 3 days including the date of product arrival.

・If incorrectly delivered, please return it to us by cash on delivery.As soon as the incorrectly delivered item arrives at our company, we will prepare to ship a replacement item.

・It may take approximately 2 to 4 weeks for replacement items to be shipped.

・Delivery may take more than 4 weeks due to unforeseen delays due to manufacturer's circumstances or customs clearance procedures.

・If the replacement product is discontinued by the manufacturer or is out of stock, we may refund your money by bank transfer.

・Only in the case of incorrect delivery, refunds and cancellations will be accepted for the customer's convenience.In that case, we may refund your money by bank transfer.

[Note regarding exchanges and returns]

・Overseas products may have looser stitching than domestic products.Protruding threads that are not the cause of fraying, tight buttonholes, creases, etc. are not treated as initial defects.

・For printed fabric products, the pattern may not look similar to the photo depending on the cutting and sewing method of the fabric.We do not accept exchanges or returns due to the pattern being different from the photo.

・For apparel products, there may be a difference of around 2 to 3 cm in measurements such as length due to stitching.Unless the sizes are different (for example, you ordered an S but received an L), slight differences in dimensions will not result in the product being delivered incorrectly or being initially defective.

・Depending on the display environment, your impression of the color of the product may change.Unless the item is clearly different from what was ordered (I ordered red but received black), it is not a wrongly delivered item or an initial defective item, so returns based on personal image such as design, color, size, etc. will not be accepted. Not available

・We do not accept returns due to delays in shipping the product, failure to make it in time for the intended wear date, etc.

*We also do not accept returns or exchanges for the following products.

・If you contact us more than 3 days after receiving the product, including the date of arrival of the product.

・Returns must be made more than 10 days after contacting us for a return or exchange. or exchange

・Items in different condition than when shipped (including items with a smell or signs of wear)

・Items without tags or accessories

・Once Products that have been used as described above

・Products that have been soiled by the customer

・Other products that have been checked upon arrival at our company and determined to have obvious signs of use

・We can only respond if you contact us within 3 days after receiving the product.We cannot accept applications after 3 days.

・If your order is canceled due to "out of stock", "discontinued production", "ineligible product", "initial defective product/misdelivery of the wrong product", etc., we will notify you by email. All payments may be refunded by bank transfer to the account specified by the purchaser.Please let us know as we will be responsible for all fees incurred.

・We do not accept cash or registered mail.

[About cooling off]

・Cooling off is a system that applies to door-to-door sales.Please note that the products on this site are sold by mail order, so the cooling-off system does not apply.

[About the MEMBER'S STAGE system]

・Your membership rank will increase according to your purchase amount, and the rate of points awarded will also increase.

・Stage up assessment will be done every day.

[About the point system]

・When you shop, you will receive 1 point for every 100 yen of your purchase (total amount excluding tax)(Customers using foreign currencies will also receive 1 point for every 100 JPY converted.)
1 point = 1 yen.Cannot be used in conjunction with other coupons

・Points can be used indefinitely

[Point award rate]

・S rank 7.0% for purchases of 850,000 yen or more
・A rank 5.0% for purchases of 500,000 yen or more
・B rank: 3.0% for purchases of 300,000 yen or more
・C rank: 1.0% for purchases of less than 100,000 yen

Points will be awarded when the shipping status changes to "Delivered" will be granted