shopping guide

📦 Order Processing & Shipping Flow

• 💰 After we confirm your payment, we place a shipment request to our overseas warehouse → picking and initial inspection.
• 🌏 After inspection is completed at the overseas warehouse, the items are shipped to our office in Japan.
• 🏠 After arrival in Japan, we check for damage → steam ironing and sewing/finish check → careful packing → ship via Japan Post or Yamato Transport.

※ We do not offer direct shipping from the overseas warehouse to customers (dropshipping). We do not share customer information with third parties without permission.

✈️ Shipping Fees (Outside Japan)

• 📮 Shipped via Japan Post (EMS / International ePacket), depending on the destination.
• ⚖️ Shipping fees are automatically calculated at checkout based on total weight.

🌏 Countries & Regions We Ship To

Australia, Austria, Brazil, Belgium, Canada, China, Czech, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom, USA, Vietnam

🚀 Shipping Schedule

• ⚡ Ready-to-Ship Items: shipped within 1–2 business days after order (excluding weekends and holidays).
• 📆 Standard Items: shipped within 14–45 business days after order (excluding weekends and holidays).
• 📦 If you order both ready-to-ship and standard items together, we will ship them together according to the standard-item schedule.
• ⏳ We do not offer delivery date/time requests.
• 🔄 Items will be shipped as soon as they arrive in stock.

🔍 How to Track Your Shipment

Japan (Domestic)

• Track via Japan Post or Yamato Transport tracking services.
• The tracking number is included in the shipment confirmation email.

Outside Japan (International)

• For EMS, tracking is available via the Japan Post EMS tracking page.

📩 Order Confirmation & Shipping Notification Emails

Sender addresses:

• store+57144377380@t.shopifyemail.com
• contact@londaonline.store
• contactus@londa2019.info

• Please check your email settings to ensure you can receive our emails.
• If you place multiple orders within a short period, you may receive multiple confirmation emails.

💳 Payment Methods

• Credit Card (VISA / Master / AMEX / JCB / DINERS)
• Shop Pay
• Paidy (Pay the following month)
• PayPal
• Apple Pay / Google Pay
• PayPay (Online payment)
• Convenience Store Payment (7-Eleven / Lawson / FamilyMart, etc.)
• Bank Transfer (within 1 week of placing the order)
• Other methods as shown at checkout

🧾 Receipts

After your order has shipped, you can print a receipt from the order completion screen or from your purchase history (My Page).

🏠 Address Issues, Storage, and Pricing

• If an item is returned due to an incorrect address or prolonged absence, reshipping will be sent cash-on-delivery (COD).
• Storage period: 30 days from the return date. After that, 40% of the item price will be deducted as a handling fee.
• Prices are subject to change at any time. We do not issue refunds or charge additional amounts due to price changes after an order is confirmed.

🔄 Returns, Exchanges, and Order Cancellations

• Returns are accepted only for initial defects or incorrect items.
• Cancellations are accepted within 24 hours after payment is completed.
• For returns/exchanges, please contact us within 3 days including the delivery date.
• Exchanges are limited to one time per order.
• One-size items are not eligible for returns.
• For defective or incorrect items, we cover the return shipping cost.

⚠️ About Initial Defects

Please contact us via the inquiry form within 3 days including the delivery date, and attach photos of the issue.

📦 If You Receive the Wrong Item

Please contact us within 3 days including the delivery date and attach photos. After you return the item with cash-on-delivery (COD), we will ship the replacement item (this may take 2–4 weeks).

📌 Important Notes on Exchanges & Returns

• Some overseas products may have less-refined stitching. Minor issues such as fraying or loose threads are not considered defects.
• Print placement may differ from photos.
• Size measurements may vary by ±2–3 cm and are not considered defects.
• Color may appear different depending on your display environment; returns for this reason are not accepted.
• Returns are not accepted due to shipping delays or if the item does not arrive by a planned wearing date.

🛑 Cooling-Off Policy

As this is mail-order sales, the cooling-off system does not apply.