Refund policy

🔄 Refunds, Returns, Exchanges & Order Cancellations

• ✅ Returns are accepted only if the delivered item is incorrect or has an initial defect
• 🏠 Domestic orders are eligible only if contacted within 7 days from the shipping date
• ✈️ International orders are eligible only if contacted within 3 days from the delivery date
• ⏳ Order cancellations are accepted within 24 hours after payment
• 🏦 Refunds may be processed via bank transfer depending on the payment status (cash registered mail unavailable)
• 📏 Apparel measurements may vary by approximately ±2–3cm due to sewing specifications Minor differences are not considered defects
• 🎨 Colors may appear different depending on the display environment Returns due to differences in color, design, or fit are not accepted
• 📅 Cancellation and refunds are available only for unshipped orders exceeding 45 days from the payment confirmation date
• 🚫 Refunds or returns are not accepted for unshipped orders under 45 days, shipping delays, or items not arriving in time for planned use

⚠️ The Following Items Are Not Eligible for Return or Exchange

• ⏱ Contact made more than 7 days after shipping notification (domestic orders)
• 📆 More than 10 days passed after contacting us regarding a return or exchange (domestic orders)
• 👃 Items with odors or signs of wear
• 🏷 Items missing tags or accessories
• 🧥 Items that have been used at least once
• 🩸 Damaged or stained items
• 📉 Items showing obvious signs of use upon our inspection

📩 How to Request a Return, Refund, or Order Cancellation

Please contact us with the following information:

• 🖊 Full Name
• 📦 Order Number
• 🛍 Product Name
• ✏️ Reason

📧 Email: londa.contact@londaonline.jp
💬 LINE: @londa.com